Please note that the US Labor Day holiday falls on Monday, September 5. Please avoid sample collections on Saturday, September 3, to ensure specimens will be received at Covance Central Laboratory in Indianapolis within the established stability period,
Couriers may reserve the right to observe earlier than usual pick-up times during the holiday. Please call your local courier to obtain holiday pick-up schedules.
Send frozen specimens on the next available business day. DO NOT collect specimens with short stabilities (e.g. Lymphocyte Subsets, Reticulocyte Counts, etc.) on the days prior to the holiday.
If you have any questions regarding the collection or shipment of specimens, please consult Covance Investigator Support at (866) 762-6209.
Did you receive a fax or voicemail concerning a High Panic or Low Panic lab value?
Please respond to your local Investigator Support team as soon as possible to confirm receipt of that lab value. Failure to do so can result in an escalation to the sponsor. Investigator Support can be reached by phone, email and fax.
If you don’t, you should definitely take a look, because you’re missing out on an abundance of information!
Here are a few examples of what you can find inside: Covance contact numbers, protocol and project number, holiday schedules, specimen collection instructions, blank requisitions, result reference ranges and much more!
As the heat of summer is upon us, it is an opportune time to review the steps necessary to prepare frozen samples for shipment.
Covance has created the attached video to ensure that you are equipped to prepare frozen samples for shipment to Covance. It is critical that these steps be followed so that frozen samples remain frozen during the transit to Covance. If the samples thaw, they may not be stable for analysis, leading to possible lost data.
This is a friendly reminder that the US will be celebrating our Independence Day on July 4. Please avoid shipping sample collections on Saturday, July 2. Shipments made on July 2 will not be delivered to Covance until Tuesday, July 5. If you must ship on July 2 a premium courier will need to be arranged and sponsor approval will be necessary for the additional expense.
If a data revision has been requested for a change of collection date, time, weight, visit, etc., the request may take up to 10 business days.
Once the change is complete, sites will be notified by fax. A new report will not be sent. If a new report is needed, please call Covance at the number listed for your region in section 6 of the laboratory manual.
Unfortunately, no; we cannot modify existing orders. Your order will have to be cancelled and a new one placed. This also applies to timelines. If you placed an order with standard turn around times and now need it sooner the original order will have to be cancelled and a new one placed with expedited timelines.
Are you still waiting for your laboratory reports? Has it been at least 4 days? Call your local Investigator Support Team for assistance! Contact numbers can be found in section 6 of your laboratory manual. We can resolve queries and refax your reports!
The phone number you provide on the requisition should connect directly to the person that can best answer any queries regarding the patient/protocol. This will help reduce delays in issuing laboratory reports.
A new feature of the Covance Investigator Blog, “Question of the Week” captures the most asked questions of our global Investigator Services department.
The posts are short and quickly provide a tip or clarify a question frequently asked by investigator sites.
Each week will feature a new question/answer so please be sure and check the site often. The first post is listed below.
Is your Kit Inventory running low? Are your kits expired? Make sure to update your inventory online at www.Covance.com\kitordering or by calling the contact number for your region listed in section 6 of the Covance Laboratory Manual.