Question of the Week:
Auto Resupply

Question of the weekSome studies, but not all, will have auto resupply.  In order to trigger this service, sites need to notify Covance when you have an expired or damaged kit.  It is important to keep your kit inventory updated in order to have auto resupply orders trigger properly. You can notify us about your kit inventory via the kit order website: http://www.covance.com/kitordering.  Please fill out the required fields and write the kit name and inventory number under the comments section.

2016 Holiday Reminders, Shipping Considerations

US/CANADA/PUERTO RICO SITES:

To ensure specimens will be received at Covance Central Laboratory within the established stability period, please note the observances for each holiday below. Us holiday reminder
CANADA ONLY – Couriers will observe Boxing Day on Monday, Dec 26th and Christmas on Tuesday, Dec 27th – No pick-ups will be made in Canada on December 26th and 27th.

Packages picked up on Saturday, Dec 24th and Dec 31st will be delivered to Covance on Tuesday, Dec 27th and Jan 3rd.

Couriers in the US will observe Christmas and New Years on Monday December 26 and January 2.

Couriers may reserve the right to observe earlier than usual pickup times during the holidays.  Do not assume automatic daily pickups will occur as normal. Please call your courier to obtain holiday pickup schedules.

Send frozen specimens on the next available business day.  Specimens with short stabilities (eg., Lymphocyte subsets, reticulocyte counts, etc.) should not be collected on the days prior to the holiday.

*(FedEx only) If shipping specimens on Friday please mark the air waybill for Saturday delivery.

Please consult Covance Investigator Support at (866) 762-6209 if you have any questions regarding the collection or shipping of specimens during the holidays.


LATIN AMERICAN SITES:

To ensure specimens will be received at Covance Central Laboratory within the established stability period, please note the observances for each holiday below.

LAM year end holiday image

Couriers may reserve the right to observe earlier than usual pickup times during the holidays.  Please call your courier to obtain holiday pickup schedules.

Send frozen specimens on the next available business day.  Specimens with short stabilities (e.g., Lymphocyte subsets, reticulocyte counts, etc.) should not be collected on the days prior to the holiday.

Please contact Covance Investigator Support at the toll free phone number found in your investigator manual, or at +1 (866)762-6209, if you have any questions regarding the collection or shipping of specimens during the holidays.


 

Investigator Site Survey
Coming Soon

survey clip artLove working with Covance? Have suggestions for improvements? Share your thoughts on the upcoming Investigator Site Survey coming soon. This short survey (only 8 questions) will ask you to provide feedback on a variety of services from kit production to Investigator Training to Site Communications.

The surveys are anonymous and provide you with a quick way to tell us what we are doing well or where we might need to improve. Your comments are important. In fact, changes to the new lab manual, are a direct result of feedback we got from the 2015 site survey.

The survey is short, translated into nine languages and should take less than 5 minutes to complete.

Keep an eye out for the survey coming in the next few weeks. It will be emailed to all Investigator Sites.

Question of the Week:
What are Blank or Bar Reqs?

Question of the week

Did you know there are blank requisitions included in your laboratory manual? They are frequently called Bar Reqs and are located toward the middle to end of your laboratory manual.

 

 

 

 

As you can see in the example below, a Bar Req is missing an Accession No.inSite Blog Picture for 14OCT2016

These can be used as a reference, replacement requisition, or included when building a kit using your own supplies.  Remember to photocopy the blank requisition before using it to ensure your original stays intact.

If you have questions about the use of a blank requisition, contact Investigator Support at the number listed for your region in the Holidays and Contact section of the laboratory manual.

Question of the Week:
Schedule of Visits

Question of the week

Did you know that your lab manual includes a protocol specific Visit Schedule?

              Visit Test Schedule
The schedule of visits will show you the sequence of visits, when the visit should occur, and what testing is performed at each visit. The schedule will also show you what testing is required (X) and what testing is optional (O).  Please refer to the Visit Schedule if you are ever unsure of what visit you need to complete next.

Question of the Week:
Need Laboratory Results?

Question of the week We can only provide results by three methods:

1. Fax
2. LabLink+
3. eSite Access

Results cannot be provided by other means, such as email, text or pictures. Generally, studies are set up to provide results by one or more of the above listed methods according to the sponsor request.  For more information, call Investigator Support.  For your regions Investigator Support contact number,   reference section 6 of your Investigator Manual.

02SEP2016 inSite Artwork

 

US Labor Day Holiday Reminder

labor-day-star-1Please note that the US Labor Day holiday falls on Monday, September 5. Please avoid sample collections on Saturday, September 3, to ensure specimens will be received at Covance Central Laboratory in Indianapolis within the established stability period,

Couriers may reserve the right to observe earlier than usual pick-up times during the holiday.  Please call your local courier to obtain holiday pick-up schedules.

Send frozen specimens on the next available business day.  DO NOT collect specimens with short stabilities (e.g. Lymphocyte Subsets, Reticulocyte Counts, etc.) on the days prior to the holiday.

If you have any questions regarding the collection or shipment of specimens, please consult Covance Investigator Support at (866) 762-6209.

Question of the Week:
What to do when
receiving a Panic lab result

Question of the week
Did you receive a fax or voicemail concerning a High Panic or Low Panic lab value?

Please respond to your local Investigator Support team as soon as possible to confirm receipt of that lab value.  Failure to do so can result in an escalation to the sponsor.  Investigator Support can be reached by phone, email and fax.

The phone number and fax numbers are located in Section 6 of your Covance Lab Manual.Exclamation Mark
The email addresses are as follows:
The Americas:   USalerts@covance.com
Europe, Middle East and Africa:  GVAalerts@covance.com
Asia Pac: InvestigatorSupport.AsiaPac@covance.com

 

Do you use your lab manual?

generic lab manualIf you don’t, you should definitely take a look, because you’re missing out on an abundance of information!

Here are a few examples of what you can find inside:  Covance contact numbers, protocol and project number, holiday schedules, specimen collection instructions, blank requisitions, result reference ranges and much more!