Covance’s web kit ordering tool (http://www.covance.com/kitordering) is the quickest and best way for sites to order supplies. This tool was implemented several years ago but some sites are still sending in requests via email.
Beginning August 1, orders submitted by email will no longer be processed and sites will be directed to the web tool to place their order.
Prior to August 1, orders submitted by email will still be processed but sites will be reminded that this practice is ending August 1.
As a reminder to sites, kits and supplies can be ordered online at http://www.covance.com/kitordering. Please utilize this site for all current and future orders.
This is a reminder to sites to order kits at least 11 days before you will need them. Please note that orders placed via the Covance Resupply Website: http://www.covance.com/kitordering are not necessarily processed the same day they are placed.
Once you receive a confirmation email that your order has been received, please allow 9-11 business days for your order to be delivered. Continue reading
With so many agencies regulating the medical aspects of a clinical trial it is easy to forget the transport regulations. USDOT, ICAO, and IATA also have rules and regulations that must be followed when shipping your samples to the lab for testing.
The packaging provided by Covance is fully regulatory compliant if used properly. Ambient samples classified as Biological Substances Category B must be packed in a triple barrier packaging system that consists of the tube, specimen collection bag, and a rigid outer box. Continue reading
This is a friendly reminder that the US will be celebrating our Independence Day on July 4. Please avoid shipping on Friday, July 3. Shipments made on July 3 will not be delivered to Covance until Monday July 6. If you must ship on July 3 a premium courier will need to be arranged and sponsor approval will be necessary for the additional expense.
1) What is dry ice?
Dry ice is solid Carbon Dioxide (CO2) with a low temperature of -78° C (-109° F). At atmospheric pressure, solid CO2 sublimates or changes directly to CO2 gas without a liquid phase.
2) How long are samples kept in dry ice? And does the long-term storage affect any sample analysis?
Samples can be kept frozen in dry ice for days, depending on the analytes/biomarker frozen stability. As dry ice has a limited shelf-life, long term storage of specimens can be jeopardized in case of insufficient replenishment of dry ice. For long term storage of specimens we recommend using a standard medical/scientific freezer instead of dry ice, with appropriate freezer’s temperature monitoring. Continue reading
This report is designed to assist in the management of frozen samples. It reflects the status of samples in our database at the time the report was generated. There may be some lag time so there may be items appearing on the report that were recently returned to Covance. Below are a few reminders about the report:
• We do not require that you contact Covance upon receipt of the report.
• If you have samples in your freezer, please return them to Covance.
• This report may contain optional samples that were not collected; no action is necessary in this circumstance.
• The report is issued monthly and specimens will appear on the report up to 3 times depending on the specific circumstances:
– If they were collected 15 or more days prior to report generation
– If they were collected more than 30 days prior to report generation
– If the samples are not received after 62 days they will be canceled and will appear on the report as a last reminder of non-receipt.
• If you know you sent the containers in to Covance and it has been more than 30 days from collection, you may want to review any stored samples and the air waybill information for the shipment. The Investigator Call Center would be happy to assist in investigating the receipt of the shipment.
As an Investigator Site using Covance as your Central Laboratory, it is likely that you have received a Cancellation Report.
A Cancellation Report is delivered by auto fax when a test has been cancelled. At one time, Investigator Sites were notified of a test cancellation through a phone call. Now, the only test cancellations sites will receive by phone are those associated with Anatomical Pathology testing. Continue reading
Here’s a yummy, fast salad just in time for Memorial Day. But don’t be fooled by the name salad — it is not low in fat or calories. However, an occasional indulgence from Paula Deen never hurt anyone!
2 (15 ounce) cans whole kernel corn, drained
2 cups grated cheddar cheese
1 cup mayonnaise
1 cup green pepper, chopped (can use other colored peppers if desired)
½ cup red onion, chopped
1 (10 1/2 ounce) bag coarsely crushed Fritos chili cheese corn chips
Mix first 5 ingredients and chill. Stir in corn chips just before serving.
Do any of you spend 10 minutes figuring out how to get one more plate in your dishwasher or do you juggle six grocery bags, a purse/backpack and a phone just so you don’t have to make one more trip to the car?
We all like to maximize our efforts but when it comes to shipping kits back to Covance we really need Investigator Sites to take the extra time to keep samples with the same accession numbers together.
Anisha, Work Flow Lead, for Lab Pre Analytical Services said, “Sites can consolidate multiple kits in a shipment but they should keep the same accession numbers together.”
In other words, don’t batch by type of sample container– batch by accession number.
“All samples belonging to a specific accession number should be in the same bag,” Anisha said. Continue reading
Anisha, Work Flow Lead, began her career with Covance opening samples as they came in from the sites. She quickly proved herself a natural leader, and in fact, was one of the winners of the prestigious Covance Way Award in 2014. This internal award recognizes 1 percent of the top performers in each business unit of the company. After only three years with the company, Anisha was nominated for this award by six people from four different departments.
In addition to overseeing the workflow of the department, Anisha makes sure all training is up to date and is in charge of all quality metrics. She also gets to use her people skills by leading all internal and external tours through the department.
“I like the face-to-face interaction I have with our internal and external customers,” she said. Continue reading