Are you still waiting for your laboratory reports? Has it been at least 4 days? Call your local Investigator Support Team for assistance! Contact numbers can be found in section 6 of your laboratory manual. We can resolve queries and refax your reports!
A new feature of the Covance Investigator Blog, “Question of the Week” captures the most asked questions of our global Investigator Services department.
The posts are short and quickly provide a tip or clarify a question frequently asked by investigator sites.
Each week will feature a new question/answer so please be sure and check the site often. The first post is listed below.
Is your Kit Inventory running low? Are your kits expired? Make sure to update your inventory online at www.Covance.com\kitordering or by calling the contact number for your region listed in section 6 of the Covance Laboratory Manual.
You may not be aware that needles and/or Diff-Safe® devices either used or not, should never be returned to Covance. They pose a very real safety risk not only for Covance staff but to courier staff as well. Please ensure that your staff is aware of this and remind them of the dangers of returning sharps to Covance.
Covance recognizes the contributions and tireless efforts of our laboratory professionals and their work improving health, improving lives. Their work is pivotal to all that we accomplish as an organization.
Covance celebrates Medical Laboratory Professionals Week, along with all laboratories, for the dedication shown by laboratory staff in the development of pharmaceuticals used to treat illnesses and improve the lives of patients everywhere.
Thank you for your excellence in science and the critical role that you play in the development of life-changing pharmaceuticals.
- Select appropriate collection tube and mix immediately
- Let serum separation tube clot upright for 30 minutes
Thank you for your participation in the recent Covance Site Survey. Your feedback is important to us, and allows us to continually improve our services. One topic that was raised during the survey was the time and effort required to update site contact information. Covance would like to offer the following guidance should you need to update, change or correct any site contact information. Continue reading
As a result of your feedback, Covance would like to take this opportunity to clarify the hours of operation for our global Investigator Support Department. Continue reading
Last fall we sent out a brief survey to all investigator sites asking for your comments and thoughts about our Central Laboratory Services. We had a tremendous response and want to thank everyone who participated.
Over the next several months we will communicate changes we are working on directly related to feedback we got from this survey.
Thank you again to everyone who took the time to share their thoughts and comments. We appreciate your responses.
Substituting kits is a lot like substituting ingredients in a recipe: you have to find the item that is closest to what you are missing. Of course, It’s best to not have to substitute one kit for another, or with our example above, one ingredient for another, but sometimes a situation develops where you have no choice and have to find the best match.
To avoid that last minute scramble, it is important to monitor all site supplies and expiration dates. This should be done routinely and well in advance of any patient visits. Kits can be ordered on our resupply website at:www.covance.com/kitordering. It’s important to be aware of the number of days required for resupply as it varies by region. This information is also available on the website. Continue reading