Thanks for Your Feedback!

thank youLast fall we sent out a brief survey to all investigator sites asking for your comments and thoughts about our Central Laboratory Services.  We had a tremendous response and want to thank everyone who participated.

Over the next several months we will communicate changes we are working on directly related to feedback we got from this survey.

Thank you again to everyone who took the time to share their thoughts and comments.  We appreciate your responses.

A Recipe For Success: Kit Substitution

kit-best-practicesThis article originally appeared in late 2014. However, the information is still relevant and may help sites when faced with the need to substitute a kit.

Substituting kits is a lot like substituting ingredients in a recipe: you have to find the item that is closest to what you are missing. Of course, It’s best to not have to substitute one kit for another, or with our example above, one ingredient for another, but sometimes a situation develops where you have no choice and have to find the best match.

To avoid that last minute scramble, it is important to monitor all site supplies and expiration dates. This should be done routinely and well in advance of any patient visits. Kits can be ordered on our resupply website It’s important to be aware of the number of days required for resupply as it varies by region. This information is also available on the website. Continue reading

Avoiding Hemolysis:
A Checklist of Best Practices

hemolysis pictureLast month, we presented an article addressing hemolysis and how it can impact your samples.  This month, we present a checklist of best practices to help you avoid hemolysis.

Avoiding hemolysis in serum specimens
Conduct a ‘clean’ phlebotomy by:
– Avoiding bruised areas
– Drying the skin after cleanser use
Continue reading

Happy Holidays!

wassailThis holiday season, Covance Site Communications wishes you health, happiness and peace.  The following recipe is guaranteed to warm you up with or without the alcohol!

2 quarts sweet apple cider
2 cups orange juice
1 cup lemon juice
(2) cans pineapple juice (not the frozen kind)
1 stick cinnamon
1 tsp. whole cloves (put in a small cheesecloth bag or stud an orange with them)

Put all ingredients into a large pot and stir well until blended. Simmer over low heat for 20 minutes. Remove spices. Serve piping hot with or without alcohol. Makes 25 cups.

New Look for Phone Alerts

We wanted to let sites know that the Phone Alert Faxes have a new, cleaner look.  The Phone Alert Faxes are only sent to sites when Covance Site Support cannot reach you by phone.   We hope the new look is easier to read and comprehend.

Permanent Replacement of the
Gold-Topped 2.5mL
Serum Separator Tube

NOTE: This notification is generic in nature.  This information notice does not necessarily mean that your Covance CLS supply orders contain 2.5mL serum separator tube(s).

Covance Central Laboratory Services would like to inform sites of a permanent tube replacement within our collection kits.

The gold-topped BD brand 2.5mL serum separator tube is being permanently replaced with the red-topped Greiner brand 2.5mL serum separator tube effective 09 November 2015.  Continue reading

We Need to Hear From You!

survey clip artHave you completed the Investigator Site Survey that was sent last Friday?  It only takes about 5 minutes to complete.

The survey was sent to all active sites and asks brief questions around the services Covance Central Laboratory provides.

If you haven’t already, please take a few minutes to complete the investigator site survey that was sent to you.  Your feedback and comments are important to us!

Thanks in advance for your time.


Investigator Site Survey
Coming Soon!

survey clip artLove working with Covance? Have suggestions for improvements?  Save all those thoughts for the upcoming Investigator Site Survey coming soon.  This short survey (only 8 questions) will ask you to provide feedback on a variety of services from kit production to Investigator Training to Site Communications.

The surveys are anonymous and provide you with a quick way to tell us what we are doing well or where we might need to improve.  Remember, the survey is short and should take less than 5 minutes to complete.

Keep an eye out for the survey coming this month. It will be emailed to all Investigator Sites.

What is Hemolysis and
Why is it Important?

red blood cellHemolysis is defined as the alteration, dissolution or destruction of red blood cell membranes in such a manner that hemoglobin is freed into the medium in which the cells are suspended.  Hemolysis can be caused by antibodies, toxins, chemicals or physical stress from dilution, extremes of pressure, or shear forces or temperature during phlebotomy or preparation of serum.  Even time can cause hemolysis, through the exhaustion of available glucose, which is necessary to maintain the fluidity and stability of the cell membranes. Continue reading