This article originally appeared in late 2014. However, the information is still relevant and may help sites when faced with the need to substitute a kit, especially given the recent K2 EDTA tube recall. Please see this notice which was shared with impacted sites.
Substituting kits is a lot like substituting ingredients in a recipe: you have to find the item that is closest to what you are missing. Of course, It’s best to not have to substitute one kit for another, or with our example above, one ingredient for another, but sometimes a situation develops where you have no choice and have to find the best match.
To avoid that last minute scramble, it is important to monitor all site supplies and expiration dates. This should be done routinely and well in advance of any patient visits. Kits can be ordered on our resupply website at:www.covance.com/kitordering. It’s important to be aware of the number of days required for resupply as it varies by region. This information is also available on the website. Continue reading
Covance Central Laboratory Services Logistics would like to provide the following information regarding potential courier service delays due to Hurricane Irma.
Investigator Sites in Florida can expect to experience unavoidable service delays by your courier, based on the current or anticipated severe weather in your area. Although contingency plans are in place, some disruption in pickup or delivery service is anticipated by all couriers in Florida.
If your site is located in the impacted area, sample collections should be avoided if at all possible. Contact your normal courier prior to sample collection to confirm if pickup is available in your area.
If you have already drawn samples and your courier is unable to provide sample pickup, please maintain your specimens at the designated transport temperature until the next available pickup. Maintain ambient samples at ambient temperature, frozen samples in a frozen state in a freezer or on dry ice, refrigerated samples should be kept refrigerated.
Couriers will resume normal service schedules as soon as the situation allows. You can obtain further courier service weather updates by visiting your courier’s websites (ups.com or fedex.com).
If you have any questions regarding this information please contact Covance Investigator Support at 866-762-6209.
If a data revision has been requested for change of collection date, time, weight, visit, etc., the request may take up to 8 to 10 business days.
Once the change is complete, a fax will be sent to the site reporting the change has been made. A new report will not be sent. If a new report is needed please call Covance at the number listed for your area in the Contacts’ section of the laboratory manual.
There is a new and improved website just for you! The new Investigator Services website is up and running and contains numerous resources for investigator sites.
We gathered all the resources that sites might want and listed them so you could easily find what you needed on one page. What’s available: Everything from training videos, to centrifuge instructions, to contact numbers and much more.
Go to Covance.com to see the new page and bookmark it or add it to your favorites so you will have easy access to these resources.
Covance Central Laboratory Services would like to remind sites that Laboratory Certifications are updated periodically, and are always available via the following link: http://www.covance.com/customers/investigators/investigator-tools-and-resources/accreditations-and-certifications.html
These certifications are only updated in the investigator manual once per year during an annual Standard Page Update period. The link currently listed in the investigator manual is no longer in operation.
Please use the link above for all current lab certifications.
After placing your online kit order through our website, please make sure you receive an order confirmation email; this means that your order has been successfully submitted.
Additionally, regularly check your inbox for potential queries from our Kit Inventory Department who will contact you if your order contains incorrect information (i.e. wrong protocol or site number). See example below.
If the query is not answered within 24 hours for expedited / 48 hours for standard, your order will be cancelled.
Did you know all global courier contact information is posted on our Investigator Website? Please visit: http://www.covance.com/customers/investigators/investigator-study-team/courier-contact-numbers.html
A project number is another way to identify your Covance protocol. This information is particularly useful when ordering kits and supplies as it identifies which arm/phase/branch/region applies to your study. Project numbers are six-digits long and can be found on the cover of your Covance Laboratory Manual and on every requisition in the left, lower corner.
At Covance, we know you are busy! To simplify, we are reducing the amount of communications you receive from us regarding holiday reminders.
We will no longer be sending out multiple communications throughout the year. Everything you need to navigate the global holiday season is conveniently located in the links below.
Remember – All Holiday reminders are available on the Covance website:
Covance Central Laboratory Services recommends centrifuging specimens at 1500-2000g for 15 minutes. Failure to follow this suggestion could result in hemolysis, fragmentation of platelets, formation of microclots/clots, variability in results and an increased number of cancelations.
Should you need to make changes to this recommendation, please contact the study Sponsor in case of possible negative impacts in study data.