Covance Award Winner Drives Quality, Service to Sites

anish photoAnisha Patel, Work Flow Lead, began her career with Covance opening samples as they came in from the sites.  She quickly proved herself a natural leader, and in fact, was one of the winners of the prestigious Covance Way Award in 2014.  This internal award recognizes 1 percent of the top performers in each business unit of the company.  After only three years with the company, Anisha was nominated for this award by six people from four different departments.

In addition to overseeing the workflow of the department,  Anisha makes sure all training is up to date and is in charge of all quality metrics.  She also gets to use her people skills by leading all internal and external tours through the department.

“I like the face-to-face interaction I have with our internal and external customers,” she said.

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New Format, Frequency for InSite

Blog imageWelcome to the new Investigator Blog, InSite.  This replaces our quarterly newsletter with the same name.  This change was made to share relevant and interesting communication with sites more frequently.   The InSite blog will be updated monthly with eLearnings, employee profiles and articles about clinical research and laboratory best practices.

We look forward to communicating with you more often and providing helpful information, practical tips and some fun, lighthearted pieces.  As always, your comments and feedback are welcomed and encouraged.

Please bookmark this link or save it to your favorites so you can check in with us frequently to see what is new.

Don’t Get Caught With Expired Kits

expiredkitsTo ensure an adequate supply of collection kits and to prevent the use of expired collection kits, sites should routinely complete the following steps:

Monitor the expiration dates of the lab kits at your site.
Covance does not perform testing on samples received in expired containers and receipt of any sample in an expired container will trigger a test cancellation resulting in the loss of critical data. Continue reading

A Recipe For Success: Kit Substitution

kit-best-practicesSubstituting kits is a lot like substituting ingredients in a recipe: you have to find the item that is closest to what you are missing. Of course, It’s best to not have to substitute one kit for another, or with our example above, one ingredient for another, but sometimes a situation develops where you have no choice and have to find the best match.

To avoid that last minute scramble, it is important to monitor all site supplies and expiration dates. This should be done routinely and well in advance of any patient visits. Kits can be ordered on our resupply website at:www.covance.com/kitordering. It’s important to be aware of the number of days required for resupply as it varies by region. This information is also available on the website. Continue reading

Accession Number Format Change

accession-changeCovance CLS recently upgraded our study set up, data warehouse, and laboratory information management system (LIMS) which resulted in updates being made to our accession and container number format.

The accession number, located near the barcode on all collection kits, specimen containers, and requisitions, changed from the current alpha-numeric format to a 10-digit numeric format for accession numbers and up to 12 digits for the container number.

The accession number links all the components of the kit to the site, sponsor and protocol. The accession number is scanned upon arrival at Covance and prepopulates the visit and protocol associated with that kit. Continue reading

New Order Notification System Streamlines Kit Orders, Shipments

kit-prodTo help sites manage and track kit orders and shipments, Covance CLS launched a new Investigator Order Notification service the end of September.

This new system allows Covance CLS to send email messages to sites to inform them about the status of their kit orders.

To ensure sites are getting these communications please make sure the email address on file is is updated and correct.

As a reminder, sites will receive an email notification at the following times:

  • Confirmation that an order has been created. This email provides a listing of the materials included in the order and the approximate date your site should expect delivery.
  • Confirmation that an order has been shipped from Covance. This email includes courier information that will allow tracking of the shipment.

If kits are sent to your site via an import broker, the shipment confirmation e-mail will not be sent to you; shipment details will be communicated from the broker. Continue reading

Spotlight on Troy

troyTroy, Coordinator Site Initiation and Kit Inventory Centers, Europe, appreciates diversity in his professional and personal life.

At Covance he thrives on the possibilities of his job, “I like how my role interacts with others. I’m a small link in the chain but I know that I am part of something bigger. My job isn’t limited, I’m always learning and it makes it diverse all the time.”

When Troy isn’t helping sites with their initial start-up packages or dealing with any follow-up orders he can be found collaborating with other musicians. He plays numerous electronic instruments and enjoys being able to plug in and create something new. For physical exercise he used to swim competitively but now says he spends his extra time doing a lot of rock climbing.

Troy started working for Covance last February and said he knew he wanted to be a part of this team.

Troy is located in Geneva, Switzerland but he has lived in America, and was born in Kuwait. His dad is from America and his mother is Italian. He is fluent in French but said he is also pretty good in Italian and took seven years of Spanish in school.

When asked what he would like to tell the sites, he said, “Sites should not hesitate to ask us anything. We will always do our maximum to help resolve any issues we come across.”

Geneva Lab earns ISO 15189 Accreditation

handshake200x266Congratulations to our Covance Central Laboratory Services SA, in Geneva Switzerland for being the first of our laboratories to receive their ISO 15189 accreditation. The accreditation is based on the International Organization for Standardization (ISO) 15189 Standard for laboratories’ technical competence, management, and continual improvement. It focuses on improved patient safety and risk reduction, outlining standards for quality, and competence particular to medical laboratories.

CAP 15189 is voluntary, non-regulatory accreditation program to the ISO 15189 Standard as published by ISO. The program does not replace the CAP’s Clinical Laboratory Improvement Amendments (CLIA)-based Laboratory Accreditation Program, but complements CAP accreditation and other quality systems. The program optimizes processes to improve patient care and strengthens quality standards while managing to reduce institutional errors and risks. Continue reading