As the heat of summer is upon us, it is an opportune time to review the steps necessary to prepare frozen samples for shipment.
Covance has created the attached video to ensure that you are equipped to prepare frozen samples for shipment to Covance. It is critical that these steps be followed so that frozen samples remain frozen during the transit to Covance. If the samples thaw, they may not be stable for analysis, leading to possible lost data.
This is a friendly reminder that the US will be celebrating our Independence Day on July 4. Please avoid shipping sample collections on Saturday, July 2. Shipments made on July 2 will not be delivered to Covance until Tuesday, July 5. If you must ship on July 2 a premium courier will need to be arranged and sponsor approval will be necessary for the additional expense.
If a data revision has been requested for a change of collection date, time, weight, visit, etc., the request may take up to 10 business days.
Once the change is complete, sites will be notified by fax. A new report will not be sent. If a new report is needed, please call Covance at the number listed for your region in section 6 of the laboratory manual.
Unfortunately, no; we cannot modify existing orders. Your order will have to be cancelled and a new one placed. This also applies to timelines. If you placed an order with standard turn around times and now need it sooner the original order will have to be cancelled and a new one placed with expedited timelines.
Are you still waiting for your laboratory reports? Has it been at least 4 days? Call your local Investigator Support Team for assistance! Contact numbers can be found in section 6 of your laboratory manual. We can resolve queries and refax your reports!
The phone number you provide on the requisition should connect directly to the person that can best answer any queries regarding the patient/protocol. This will help reduce delays in issuing laboratory reports.
A new feature of the Covance Investigator Blog, “Question of the Week” captures the most asked questions of our global Investigator Services department.
The posts are short and quickly provide a tip or clarify a question frequently asked by investigator sites.
Each week will feature a new question/answer so please be sure and check the site often. The first post is listed below.
Is your Kit Inventory running low? Are your kits expired? Make sure to update your inventory online at www.Covance.com\kitordering or by calling the contact number for your region listed in section 6 of the Covance Laboratory Manual.
You may not be aware that needles and/or Diff-Safe® devices either used or not, should never be returned to Covance. They pose a very real safety risk not only for Covance staff but to courier staff as well. Please ensure that your staff is aware of this and remind them of the dangers of returning sharps to Covance.
Covance recognizes the contributions and tireless efforts of our laboratory professionals and their work improving health, improving lives. Their work is pivotal to all that we accomplish as an organization.
Covance celebrates Medical Laboratory Professionals Week, along with all laboratories, for the dedication shown by laboratory staff in the development of pharmaceuticals used to treat illnesses and improve the lives of patients everywhere.
Thank you for your excellence in science and the critical role that you play in the development of life-changing pharmaceuticals.