How to Avoid Cancelled Orders

After placing your online kit order through our website, please make sure you receive an order confirmation email; this means that your order has been successfully submitted.

Additionally, regularly check your inbox for potential queries from our Kit Inventory Department who will contact you if your order contains incorrect information (i.e. wrong protocol or site number). See example below.

If the query is not answered within 24 hours for expedited / 48 hours for standard, your order will be cancelled.

insite blog pic 26 Jul

This article originally appeared in 2017.

Dry Ice: What You Need To Know

1) What is dry ice?dry ice
Dry ice is solid Carbon Dioxide (CO2) with a low temperature of -78° C (-109° F). At atmospheric pressure, solid CO2 sublimates or changes directly to CO2 gas without a liquid phase.

2) How long are samples kept in dry ice? And does the long-term storage affect any sample analysis?
Samples can be kept frozen in dry ice for days, depending on the analytes/biomarker frozen stability. As dry ice has a limited shelf-life, long term storage of specimens can be jeopardized in case of insufficient replenishment of dry ice. For long term storage of specimens we recommend using a standard medical/scientific freezer instead of dry ice, with appropriate freezer’s temperature monitoring. Continue reading

What is Hemolysis and
Why is it Important?

red blood cellThis article originally appeared in early 2016. 
Hemolysis is defined as the alteration, dissolution or destruction of red blood cell membranes in such a manner that hemoglobin is freed into the medium in which the cells are suspended.  Hemolysis can be caused by antibodies, toxins, chemicals or physical stress from dilution, extremes of pressure, or shear forces or temperature during phlebotomy or preparation of serum.  Even time can cause hemolysis, through the exhaustion of available glucose, which is necessary to maintain the fluidity and stability of the cell membranes. Continue reading