Question of the Week:
QNS Cancellation

Question of the weekHave you received a cancellation report stating Quantity Not Sufficient?

This occurs when there is not enough sample volume available to test to obtain accurate, consistent results. Sites can avoid this by collecting the amount indicated in the protocol-specific collection instructions. For additional clarification, please contact your local Investigator Support Team at the number listed for your region in the laboratory manual

Investigator Site Survey
Coming Soon

survey clip artLove working with Covance? Have suggestions for improvements? Share your thoughts on the upcoming Investigator Site Survey coming soon. This short survey (only 8 questions) will ask you to provide feedback on a variety of services from kit production to Investigator Training to Site Communications.

The surveys are anonymous and provide you with a quick way to tell us what we are doing well or where we might need to improve. Your comments are important. In fact, changes to the new lab manual, are a direct result of feedback we got from the 2015 site survey.

The survey is short, translated into nine languages and should take less than 5 minutes to complete.

Keep an eye out for the survey coming in the next few weeks. It will be emailed to all Investigator Sites.

Question of the Week:
Schedule of Visits

Question of the week

Did you know that your lab manual includes a protocol specific Visit Schedule?

              Visit Test Schedule
The schedule of visits will show you the sequence of visits, when the visit should occur, and what testing is performed at each visit. The schedule will also show you what testing is required (X) and what testing is optional (O).  Please refer to the Visit Schedule if you are ever unsure of what visit you need to complete next.

US Labor Day Holiday Reminder

labor-day-star-1Please note that the US Labor Day holiday falls on Monday, September 5. Please avoid sample collections on Saturday, September 3, to ensure specimens will be received at Covance Central Laboratory in Indianapolis within the established stability period,

Couriers may reserve the right to observe earlier than usual pick-up times during the holiday.  Please call your local courier to obtain holiday pick-up schedules.

Send frozen specimens on the next available business day.  DO NOT collect specimens with short stabilities (e.g. Lymphocyte Subsets, Reticulocyte Counts, etc.) on the days prior to the holiday.

If you have any questions regarding the collection or shipment of specimens, please consult Covance Investigator Support at (866) 762-6209.

Do you use your lab manual?

generic lab manualIf you don’t, you should definitely take a look, because you’re missing out on an abundance of information!

Here are a few examples of what you can find inside:  Covance contact numbers, protocol and project number, holiday schedules, specimen collection instructions, blank requisitions, result reference ranges and much more!

US July 4 Shipping Reminder

july 4This is a friendly reminder that the US will be celebrating our Independence Day on July 4. Please avoid shipping sample collections on Saturday, July 2. Shipments made on July 2 will not be delivered to Covance until Tuesday, July 5. If you must ship on July 2 a premium courier will need to be arranged and sponsor approval will be necessary for the additional expense.

Covance Recognizes Medical Laboratory Professionals Week April 24-30

lab week pic

Covance recognizes the contributions and tireless efforts of our laboratory professionals and their work improving health, improving lives.  Their work is pivotal to all that we accomplish as an organization.

Covance celebrates Medical Laboratory Professionals Week, along with all laboratories, for the dedication shown by laboratory staff in the development of pharmaceuticals used to treat illnesses and improve the lives of patients everywhere.

Thank you for your excellence in science and the critical role that you play in the development of life-changing pharmaceuticals.