2017 Holiday Shipping Guidelines

At Covance, we know you are busy! To simplify, we are reducing the amount of communications you receive from us regarding holiday reminders.

We will no longer be sending out multiple communications throughout the year. Everything you need to navigate the global holiday season is conveniently located in the links below.

Holiday+Image1

http://www.covance.com/content/dam/covance/pdf/holidays.pdf

Holiday+Image2

http://www.covance.com/customers/investigators/investigator-study-team/courier-contact-numbers.html

Holiday+Image3

http://www.covance.com/content/dam/covance/pdf/English_CovanceCLSContactNumbers.pdf

Remember – All Holiday reminders are available on the Covance website:

http://www.covance.com/customers/investigators/investigator-study-team.html

2017 Holiday Schedules Available

2017 imageThe 2017 global holiday schedule has been posted to Covance.com.  Please remember that local courier service (pickup and delivery) may be limited prior to, during and following observed holidays in the country to which you are shipping specimens.

It is imperative that you check local service schedules in advance of the holiday.

Holiday reminders, as well as contact information for various Covance Investigator Support offices and couriers can be found at: http://www.covance.com/customers/investigators/investigator-study-team.html

Listed below are important considerations when planning your patient visits during the holidays.

  • Your courier service reserves the right to observe earlier than usual pick-up times during the holidays. Call your courier service for local pick-up schedules.
  • During the December/National holidays, schedule your pickups in advance of the holiday where possible
    .calendar reminder
  • Call early in the day to schedule your pickup.
  • When a holiday is observed on Monday, avoid laboratory collections on the preceding Saturday (i.e. Labor Day). (Not applicable to Japan)
  • Frozen specimens should NOT be shipped on the day before the observed holiday. Send frozen specimens on the next available business day. (Not applicable to Japan)
  • If shipping specimens on Friday, mark the air waybill for Saturday delivery. (Not applicable for Japan)
  • Specimens with short stabilities (eg. lymphocyte subsets, reticulocyte counts, etc.) should not be collected on the day prior to the holiday. (Not applicable to Japan)
  • For sites with 24 hours delivery time to Covance, do not schedule any shipment 24 hours before one of the dates on the next pages. (Not applicable for Japan)
  • For sites with 48 hours delivery time to Covance, do not schedule any shipment 48 hours before one of the dates on the next pages. (Not applicable for Japan)

 

2016 Holiday Reminders, Shipping Considerations

US/CANADA/PUERTO RICO SITES:

To ensure specimens will be received at Covance Central Laboratory within the established stability period, please note the observances for each holiday below. Us holiday reminder
CANADA ONLY – Couriers will observe Boxing Day on Monday, Dec 26th and Christmas on Tuesday, Dec 27th – No pick-ups will be made in Canada on December 26th and 27th.

Packages picked up on Saturday, Dec 24th and Dec 31st will be delivered to Covance on Tuesday, Dec 27th and Jan 3rd.

Couriers in the US will observe Christmas and New Years on Monday December 26 and January 2.

Couriers may reserve the right to observe earlier than usual pickup times during the holidays.  Do not assume automatic daily pickups will occur as normal. Please call your courier to obtain holiday pickup schedules.

Send frozen specimens on the next available business day.  Specimens with short stabilities (eg., Lymphocyte subsets, reticulocyte counts, etc.) should not be collected on the days prior to the holiday.

*(FedEx only) If shipping specimens on Friday please mark the air waybill for Saturday delivery.

Please consult Covance Investigator Support at (866) 762-6209 if you have any questions regarding the collection or shipping of specimens during the holidays.


LATIN AMERICAN SITES:

To ensure specimens will be received at Covance Central Laboratory within the established stability period, please note the observances for each holiday below.

LAM year end holiday image

Couriers may reserve the right to observe earlier than usual pickup times during the holidays.  Please call your courier to obtain holiday pickup schedules.

Send frozen specimens on the next available business day.  Specimens with short stabilities (e.g., Lymphocyte subsets, reticulocyte counts, etc.) should not be collected on the days prior to the holiday.

Please contact Covance Investigator Support at the toll free phone number found in your investigator manual, or at +1 (866)762-6209, if you have any questions regarding the collection or shipping of specimens during the holidays.