dry iceTo ensure consistency across Covance departments, the next day dry ice order deadline has been changed for US sites from 3:45 PM to 3 PM Eastern Standard Time.  This includes web and phone orders.
If the order is placed either online (kitorders.covance.com) or by phone (866-762-6209) BY 3 PM EST the dry ice orders will be available the next day.
Remember there are benefits to ordering dry ice online:  you get immediate confirmation that your order was placed as well as a tracking number.

New Order Notification System Streamlines Kit Orders, Shipments

kit-prodTo help sites manage and track kit orders and shipments, Covance CLS launched a new Investigator Order Notification service the end of September.

This new system allows Covance CLS to send email messages to sites to inform them about the status of their kit orders.

To ensure sites are getting these communications please make sure the email address on file is is updated and correct.

As a reminder, sites will receive an email notification at the following times:

  • Confirmation that an order has been created. This email provides a listing of the materials included in the order and the approximate date your site should expect delivery.
  • Confirmation that an order has been shipped from Covance. This email includes courier information that will allow tracking of the shipment.

If kits are sent to your site via an import broker, the shipment confirmation e-mail will not be sent to you; shipment details will be communicated from the broker. Continue reading