Some studies, but not all, will have auto resupply. In order to trigger this service, sites need to notify Covance when you have an expired or damaged kit. It is important to keep your kit inventory updated in order to have auto resupply orders trigger properly. You can notify us about your kit inventory via the kit order website: http://www.covance.com/kitordering. Please fill out the required fields and write the kit name and inventory number under the comments section.
As the heat of summer is upon us, it is an opportune time to review the steps necessary to prepare frozen samples for shipment.
Covance has created the attached video to ensure that you are equipped to prepare frozen samples for shipment to Covance. It is critical that these steps be followed so that frozen samples remain frozen during the transit to Covance. If the samples thaw, they may not be stable for analysis, leading to possible lost data.
Please review this video for valuable tips.
A new feature of the Covance Investigator Blog, “Question of the Week” captures the most asked questions of our global Investigator Services department.
The posts are short and quickly provide a tip or clarify a question frequently asked by investigator sites.
Each week will feature a new question/answer so please be sure and check the site often. The first post is listed below.
Is your Kit Inventory running low? Are your kits expired? Make sure to update your inventory online at www.Covance.com\kitordering or by calling the contact number for your region listed in section 6 of the Covance Laboratory Manual.
You may not be aware that needles and/or Diff-Safe® devices either used or not, should never be returned to Covance. They pose a very real safety risk not only for Covance staff but to courier staff as well. Please ensure that your staff is aware of this and remind them of the dangers of returning sharps to Covance.
- Select appropriate collection tube and mix immediately
- Let serum separation tube clot upright for 30 minutes
Thank you for your participation in the recent Covance Site Survey. Your feedback is important to us, and allows us to continually improve our services. One topic that was raised during the survey was the time and effort required to update site contact information. Covance would like to offer the following guidance should you need to update, change or correct any site contact information. Continue reading
Avoiding hemolysis in serum specimens
Conduct a ‘clean’ phlebotomy by:
– Avoiding bruised areas
– Drying the skin after cleanser use
US/CANADA/PUERTO RICO INVESTIGATOR SITE
SPECIMEN SHIPPING CONSIDERATIONS
To ensure specimens will be received at Covance Central Laboratory within the established stability period, please note the observances for each holiday below.