Question of the Week:
Auto Resupply

Question of the weekSome studies, but not all, will have auto resupply.  In order to trigger this service, sites need to notify Covance when you have an expired or damaged kit.  It is important to keep your kit inventory updated in order to have auto resupply orders trigger properly. You can notify us about your kit inventory via the kit order website:  Please fill out the required fields and write the kit name and inventory number under the comments section.

Packaging Frozen Samples

As the heat of summer is upon us, it is an opportune time to review the steps necessary to prepare frozen samples for shipment.

Covance has created the attached video to ensure that you are equipped to prepare frozen samples for shipment to Covance.  It is critical that these steps be followed so that frozen samples remain frozen during the transit to Covance.  If the samples thaw, they may not be stable for analysis, leading to possible lost data.

Please review this video for valuable tips.

Question of the Week…
Kit Inventory

Question of the weekA new feature of the Covance Investigator Blog, “Question of the Week” captures the most asked questions of our global Investigator Services department.

The posts are short and quickly provide a tip or clarify a question frequently asked by investigator sites.

Each week will feature a new question/answer so please be sure and check the site often.  The first post is listed below.

Kit Inventory
Is your Kit Inventory running low? Are your kits expired?   Make sure to update your inventory online at\kitordering or by calling the contact number for your region listed in section 6 of the Covance Laboratory Manual.

kit inventory



Avoid Dangerous Packaging:
Don’t Send Sharps to Covance

sharps clip artYou may not be aware that needles and/or Diff-Safe® devices either used or not, should never be returned to Covance.  They pose a very real safety risk not only for Covance staff but to courier staff as well.  Please ensure that your staff is aware of this and remind them of the dangers of returning sharps to Covance.

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How to Update Your
Site’s Contact Information

update contact infoThank you for your participation in the recent Covance Site Survey.  Your feedback is important to us, and allows us to continually improve our services.  One topic that was raised during the survey was the time and effort required to update site contact information. Covance would like to offer the following guidance should you need to update, change or correct any site contact information. Continue reading

Avoiding Hemolysis:
A Checklist of Best Practices

hemolysis pictureLast month, we presented an article addressing hemolysis and how it can impact your samples.  This month, we present a checklist of best practices to help you avoid hemolysis.

Avoiding hemolysis in serum specimens
Conduct a ‘clean’ phlebotomy by:
– Avoiding bruised areas
– Drying the skin after cleanser use
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