US July 4 Shipping Reminder

july 4This is a friendly reminder that the US will be celebrating our Independence Day on July 4. Please avoid shipping sample collections on Saturday, July 2. Shipments made on July 2 will not be delivered to Covance until Tuesday, July 5. If you must ship on July 2 a premium courier will need to be arranged and sponsor approval will be necessary for the additional expense.

Question of the Week:
Are new reports sent
following a data revision?

Question of the weekIf a data revision has been requested for a change of collection date, time, weight, visit, etc., the request may take up to 10 business days.

Once the change is complete, sites will be notified by fax. A new report will not be sent. If a new report is needed, please call Covance at the number listed for your region in section 6 of the laboratory manual.

Question of the Week:
Can I change my kit order
once it’s placed?

kit pic for blog

Question of the weekUnfortunately, no; we cannot modify existing orders.  Your order will have to be cancelled and a new one placed.   This also applies to timelines.  If you placed an order with standard turn around times and now need it sooner the original order will have to be cancelled and a new one placed with expedited timelines.