Please note that the US Labor Day holiday falls on Monday, September 5. Please avoid sample collections on Saturday, September 3, to ensure specimens will be received at Covance Central Laboratory in Indianapolis within the established stability period,
Couriers may reserve the right to observe earlier than usual pick-up times during the holiday. Please call your local courier to obtain holiday pick-up schedules.
Send frozen specimens on the next available business day. DO NOT collect specimens with short stabilities (e.g. Lymphocyte Subsets, Reticulocyte Counts, etc.) on the days prior to the holiday.
If you have any questions regarding the collection or shipment of specimens, please consult Covance Investigator Support at (866) 762-6209.
Did you receive a fax or voicemail concerning a High Panic or Low Panic lab value?
Please respond to your local Investigator Support team as soon as possible to confirm receipt of that lab value. Failure to do so can result in an escalation to the sponsor. Investigator Support can be reached by phone, email and fax.
The phone number and fax numbers are located in Section 6 of your Covance Lab Manual.
The email addresses are as follows:
The Americas: USalerts@covance.com
Europe, Middle East and Africa: GVAalerts@covance.com
Asia Pac: InvestigatorSupport.AsiaPac@covance.com
If you don’t, you should definitely take a look, because you’re missing out on an abundance of information!
Here are a few examples of what you can find inside: Covance contact numbers, protocol and project number, holiday schedules, specimen collection instructions, blank requisitions, result reference ranges and much more!