There is a “forgot my password” link on the eSite login page.
To ensure the validity of the tubes contained in the collection kit, expiration dates are printed on the outside of the kit box. The expiration date of each kit corresponds to the shortest expiration date of the tube(s) within the kit.
Please do not collect specimens in expired containers! Specimens received in an expired container which includes an additive will be canceled as: “Sample drawn in expired tube: Testing not performed.”
If you have expired tubes please use the online web tool at http://www.covance.com/kitordering or call Covance Central Laboratory Services to have these kits replaced and your inventory updated. Note: Using the online tool is the preferred method for tracking purposes.
In order to process online kit orders correctly without any query from Covance, it is important to enter the correct kit name on the order form. You can locate the kit name in the Central Laboratory Services Laboratory Manual. The official kit name is listed under the Laboratory Visit Schedule.
Kit order website: http://www.covance.com/kitordering