Guidelines for Online Kit Ordering

online orderingThis is a reminder to sites to order kits at least 11 days before you will need them.  Please note that orders placed via the Covance Resupply Website:  are not necessarily processed the same day they are placed.

Once you receive a confirmation email that your order has been received, please allow 9-11 business days for your order to be delivered.  For a table of estimated delivery timelines (both Standard and Expedited) mark the corresponding box at the bottom of Section A on the “Additional Kits / Material Order Form” found on the website (see below).

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Please remember that Covance does not overnight orders.

Expedited orders can take between 3-5 business days for delivery once the order is submitted.  Covance kits are custom built for each protocol and site, and sponsor approval may be required prior to expediting an order.  As a result, a minimum of 3-5 business days are needed to fill your site’s order.

Orders can also be placed by calling:

North America  1-866-762-6209 Indianapolis, IN, USA
Europe   +41 58 822 7901 Geneva, Switzerland
Asia (except China) +65 6560 8793 Singapore
China   800 820 85 92 Shanghai, China