After placing your online kit order through our website, please make sure you receive an order confirmation email; this means that your order has been successfully submitted.
Additionally, regularly check your inbox for potential queries from our Kit Inventory Department who will contact you if your order contains incorrect information (i.e. wrong protocol or site number). See example below.
If the query is not answered within 24 hours for expedited / 48 hours for standard, your order will be cancelled.
Did you know all global courier contact information is posted on our Investigator Website? Please visit: http://www.covance.com/customers/investigators/investigator-study-team/courier-contact-numbers.html
A project number is another way to identify your Covance protocol. This information is particularly useful when ordering kits and supplies as it identifies which arm/phase/branch/region applies to your study. Project numbers are six-digits long and can be found on the cover of your Covance Laboratory Manual and on every requisition in the left, lower corner.
Covance Central Laboratory Services recommends centrifuging specimens at 1500-2000g for 15 minutes. Failure to follow this suggestion could result in hemolysis, fragmentation of platelets, formation of microclots/clots, variability in results and an increased number of cancelations.
Should you need to make changes to this recommendation, please contact the study Sponsor in case of possible negative impacts in study data.
We’ve created a series of videos and guides to demonstrate how to properly package and ship your specimens to Covance for testing. The brief videos cover ambient, refrigerated, frozen, and combo sample packaging as well as how to use our gel packs.
Please go to: http://www.covance.com/customers/investigators/investigator-study-team/packaging-shipping-videos.html.
There is a “forgot my password” link on the eSite login page.
If that doesn’t work, call your local Investigator Support team, they will be more than happy to assist you.
Please check kit expiration dates before using them. Some tubes used for sample collection have expiration dates. These dates are defined by the tube manufacturers.
To ensure the validity of the tubes contained in the collection kit, expiration dates are printed on the outside of the kit box. The expiration date of each kit corresponds to the shortest expiration date of the tube(s) within the kit.
Please do not collect specimens in expired containers! Specimens received in an expired container which includes an additive will be canceled as: “Sample drawn in expired tube: Testing not performed.”
If you have expired tubes please use the online web tool at http://www.covance.com/kitordering or call Covance Central Laboratory Services to have these kits replaced and your inventory updated. Note: Using the online tool is the preferred method for tracking purposes.
In order to process online kit orders correctly without any query from Covance, it is important to enter the correct kit name on the order form. You can locate the kit name in the Central Laboratory Services Laboratory Manual. The official kit name is listed under the Laboratory Visit Schedule.
Kit order website: http://www.covance.com/kitordering
If you are unsure which sample should be drawn first, check out the Order of Draw chart listed in the front of your laboratory manual and also below.
There were a number of comments in the 2016 Site Survey around lab reports, specifically around the number of pages sent and securing PI signatures. We thought it might help to explain the process.
Covance Central Laboratory will provide lab reports as soon as possible upon test completion. All tests have their own turnaround time – some may result and report faster than others. This is why sites may receive multiple lab reports for a single visit. We don’t want you to have to wait for patient safety results while a test that requires more work is being processed.
Other comments from the survey focused on securing PI signatures on each page of the lab reports. This is actually a sponsor requirement and not a Covance one.
Covance is transitioning to a web-based tool (eSite Access) for delivery of study-related information, including lab results, please look for more information to come as this is not yet available for all sponsors or sites.