How to Avoid Cancelled Orders

After placing your online kit order through our website, please make sure you receive an order confirmation email; this means that your order has been successfully submitted.

Additionally, regularly check your inbox for potential queries from our Kit Inventory Department who will contact you if your order contains incorrect information (i.e. wrong protocol or site number). See example below.

If the query is not answered within 24 hours for expedited / 48 hours for standard, your order will be cancelled.

insite blog pic 26 Jul

Guidelines for Online Kit Ordering

online orderingThis is a reminder to sites to order kits at least 11 days before you will need them.  Please note that orders placed via the Covance Resupply Website:  http://www.covance.com/kitordering  are not necessarily processed the same day they are placed.

Once you receive a confirmation email that your order has been received, please allow 9-11 business days for your order to be delivered.  Continue reading