How to Acknowledge
an Alert Notice

Exclamation PointDid you receive a fax or voicemail concerning a High Panic or Low Panic lab value?

Please respond as soon as possible to confirm receipt of that lab value, as failure to do so can result in an escalation to the sponsor. Remember, Investigator Support can be reached by phone, email and fax.

The phone number and fax numbers are located in your Covance Lab Manual.

The email addresses are as follows;

USalerts@covance.com

GVAalerts@covance.com

InvestigatorSupport.AsiaPac@covance.com

New Look for Phone Alerts

We wanted to let sites know that the Phone Alert Faxes have a new, cleaner look.  The Phone Alert Faxes are only sent to sites when Covance Site Support cannot reach you by phone.   We hope the new look is easier to read and comprehend.