Covance Central Laboratory Services Logistics would like to provide the following information regarding potential courier service delays due to Hurricane Irma.
Investigator Sites in Florida can expect to experience unavoidable service delays by your courier, based on the current or anticipated severe weather in your area. Although contingency plans are in place, some disruption in pickup or delivery service is anticipated by all couriers in Florida.
If your site is located in the impacted area, sample collections should be avoided if at all possible. Contact your normal courier prior to sample collection to confirm if pickup is available in your area.
If you have already drawn samples and your courier is unable to provide sample pickup, please maintain your specimens at the designated transport temperature until the next available pickup. Maintain ambient samples at ambient temperature, frozen samples in a frozen state in a freezer or on dry ice, refrigerated samples should be kept refrigerated.
Couriers will resume normal service schedules as soon as the situation allows. You can obtain further courier service weather updates by visiting your courier’s websites (ups.com or fedex.com).
If you have any questions regarding this information please contact Covance Investigator Support at 866-762-6209.