Central Laboratory News for Investigator Sites eNewsletter • Issue 1 • 2011
In This Issue
Spring/Summer Holidays

Local courier service (pickup and delivery) may be limited prior to, during and following observed holidays in a country to which you are shipping specimens.  It is imperative that you check local service schedules in advance of the holiday. 

Please consider the following upcoming holidays in your region when scheduling patient visits:

Click here to view holidays
Quick Facts

In 2010, Covance CLS:

  • Produced and shipped over 3 million kits to Investigator sites around the world
  • Received over 1.5 million kit shipments from investigator sites
  • Performed around 41.5 million tests
In the past 5 years:
  • Covance has worked with 110,000 investigators globally

Sandra G. is a Senior Coordinator in our Investigator Support Services Call Center in Indianapolis, Indiana.  Sandra is fluent in Spanish and primarily focuses on our investigator sites in Latin America. Sandra knows that investigator sites play a key role in the clinical trial process and she is there to ensure all their needs are met. Sandra is originally from Chile and enjoys assisting her Latin America sites with any questions they may have during the course of their clinical trial. Sandra began her career at Covance Central Laboratories 13 years ago and truly enjoys her job. Sandra provides exemplary customer service and is frequently mentioned in the Covance Site Survey for her “can do” attitude and her commitment to operational and service excellence.

Covance Central Laboratory Services has 4 Investigator Support Services Call Center locations in Indianapolis, Geneva Switzerland, Singapore and Tokyo. Our Investigator Support Services Call Centers are the primary contact for investigator sites around the world. Our multi-lingual Investigator Support Coordinators are fluent in over 33 languages. 

Minimum Draw Tubes VideoNew Minimum Draw Tubes

When it is critical to conserve the amount of blood drawn from the patient, such as pediatric studies, Covance will provide a variety of small volume Sarstedt Monovette® blood tubes.  These tubes are designed to be used either with an aspiration technique or vacuum principle.  As such, the tubes come with a plunger and a special butterfly needle adapter.  We recommend using the vacuum principle to collect the specimens. [more]


Covance History

Covance HistoryDid you know Covance Central Laboratory Services (Covance CLS) was the first “central laboratory” in the industry?

What is a central laboratory and why would your sponsor want to use one instead of a local lab?

We will answer those questions, as well as share some of the rich history of Covance CLS, in this first volume of our global e-newsletter designed specifically for our investigator sites. [more]

Significant Changes Regarding 2011 IATA Shipping Regulations

Changes Regarding 2011 IATA Shipping RegulationsAttention:  EU Investigator Sites

On 01-Jan-2011, New IATA requirements, regarding the completion of Air Waybills used for the shipment of UN3373, Biological Substance, Category B, became mandatory. Because this is an IATA only change, the changes are not applicable to sites in the US shipping with UPS.  For US domestic shipments UPS follows the United States Code of Federal Regulations in 49CFR which are unchanged.  [more]


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